At Vimsen Academy, we respect your privacy and are committed to protecting the personal information of our students, parents/guardians, teachers, visitors, and other users of our website and learning platform.
This Privacy Policy explains how Vimsen Academy collects, uses, stores, protects, and manages personal information when you visit vimsenacademy.com, create an account, enrol in a course, make a payment, or otherwise use our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. About Vimsen Academy
Vimsen Academy provides educational and learning services through online courses, study materials, assessments, practice resources, expert guidance, and related educational programmes.
Registered Office
572, Site 1, Vikas Puri, New Delhi – 110018, India
Contact Information
Mobile: +91 8077203646, +91 9045392964
Email: info@vimsenacademy.com
Website: https://vimsenacademy.com/
Location: New Delhi, India
In this Privacy Policy, “Vimsen Academy,” “we,” “us,” or “our” refers to Vimsen Academy.
2. Information We Collect
We may collect information that is necessary to provide our educational services and operate our website and learning platform.
2.1 Information You Provide
When you register, enrol in a course, contact us, or use our services, we may collect:
- Full name
- Email address
- Mobile number
- Date of birth or age, where required
- Class/grade
- Academic information provided by you
- Parent/guardian information, where applicable
- Login and account information
- Course enrolment details
- Billing information
- Information submitted through enquiry, contact, registration, or support forms
- Communications between you and Vimsen Academy
2.2 Payment Information
When you purchase a course or service, payments may be processed through third-party payment gateways.
We may receive transaction-related information such as:
- Order ID
- Transaction ID
- Payment status
- Amount paid
- Date and time of transaction
- Limited payment-related information
Vimsen Academy does not intentionally collect or store complete debit/credit card numbers, CVV, UPI PIN, ATM PIN, passwords, or other sensitive payment credentials on its own systems. Such information is processed by the applicable payment service provider.
2.3 Learning and Course Information
When you use our learning platform, we may collect information relating to:
- Courses enrolled in
- Lessons accessed
- Course progress
- Tests and assessments
- Assignment submissions
- Scores and results
- Certificates or course completion information
- Learning activity and participation
2.4 Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Technical and diagnostic information
3. Information Relating to Students and Minors
Vimsen Academy may provide educational services to school-age students, including students who are minors.
Where a student is a minor, registration and course enrolment should be completed with the knowledge and involvement of the student’s parent or legal guardian.
We collect and use student information only to the extent reasonably necessary to:
- Create and manage student accounts
- Provide educational services
- Deliver courses and learning materials
- Conduct assessments
- Track academic progress
- Provide student support
- Process course enrolments and payments
- Meet applicable legal or operational requirements
Parents or legal guardians may contact Vimsen Academy regarding information associated with a minor’s account, subject to appropriate verification and applicable law.
4. How We Use Personal Information
We may use personal information for the following purposes:
- Creating and managing user accounts
- Processing course registrations and enrolments
- Providing access to purchased courses
- Delivering educational content and services
- Tracking course progress
- Conducting tests, assessments, and assignments
- Providing certificates where applicable
- Processing payments and maintaining transaction records
- Providing customer and technical support
- Responding to enquiries and requests
- Sending important course and account notifications
- Improving our website, LMS, courses, and services
- Maintaining website and platform security
- Detecting and preventing fraud, misuse, or unauthorised access
- Complying with applicable legal and regulatory requirements
- Maintaining appropriate business and academic records
Where permitted by applicable law, we may also use contact information for promotional and marketing communications.
5. Cookies and Similar Technologies
Vimsen Academy may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Maintain login sessions
- Remember user preferences
- Improve website performance
- Understand website traffic and usage
- Analyse user interactions
- Identify technical issues
- Improve our services
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website or learning-platform functionality.
6. How We Share Information
Vimsen Academy does not sell personal information to third parties.
We may share limited personal information with trusted service providers where necessary to operate our website and provide our services.
These providers may include organisations involved in:
- Payment processing
- Website hosting
- LMS and technology services
- Email and communication
- Cloud storage
- Analytics
- Website security
- Customer support
- Fraud prevention
We may also disclose information where required by applicable law, legal process, government authority, or where reasonably necessary to protect the rights, safety, security, or property of Vimsen Academy, our users, or others.
7. Payment Processing
Course and service payments may be processed through authorised third-party payment gateways.
When you make a payment, the payment provider may collect and process payment information in accordance with its own privacy policy and applicable security requirements.
Vimsen Academy does not request or collect your UPI PIN, ATM PIN, CVV, card password, or banking password through ordinary website forms.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no internet-based service or electronic transmission can be guaranteed to be completely secure.
Users are also responsible for keeping their account credentials confidential and should immediately inform Vimsen Academy if they believe their account has been accessed without authorisation.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- Providing educational services
- Maintaining student and account records
- Processing transactions
- Meeting applicable legal, accounting, tax, or regulatory requirements
- Resolving disputes
- Preventing fraud and misuse
- Enforcing our Terms & Conditions
When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights and Choices
Subject to applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related concern or complaint
Requests can be made by contacting us using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests.
11. Parents and Legal Guardians
If you are the parent or legal guardian of a minor using Vimsen Academy, you may contact us regarding the student’s personal information or account.
For privacy and security purposes, we may request reasonable information to verify your identity and relationship with the student before processing a request.
12. Third-Party Services
Our website and learning platform may use third-party services for functions such as:
- Payment processing
- Website hosting
- Email delivery
- Analytics
- Cloud storage
- Video/content delivery
- Security
- Communication
These third parties may process information according to their respective privacy policies and applicable contractual or legal obligations.
Vimsen Academy is not responsible for the independent privacy practices of third-party service providers.
13. External Links
Our website may contain links to third-party websites, applications, educational resources, or other online services.
These websites operate independently from Vimsen Academy. We recommend reviewing their respective privacy policies before submitting personal information.
Vimsen Academy is not responsible for the privacy practices, security, or content of external websites.
14. Marketing and Promotional Communications
We may send necessary service-related communications concerning:
- Account registration
- Course enrolment
- Payments
- Course access
- Class schedules
- Assessments
- Important academic information
- Technical support
Where permitted by applicable law, we may also send promotional communications through email, SMS, WhatsApp, telephone, or other communication channels.
Users may request to stop receiving promotional communications by contacting us or using the available opt-out/unsubscribe mechanism.
15. Accuracy of Information
Users are responsible for providing accurate, complete, and up-to-date information.
If your personal information changes, you should update your account information where possible or contact Vimsen Academy for assistance.
16. Changes to This Privacy Policy
Vimsen Academy may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.
We encourage users to periodically review this page for any changes.
17. Privacy Complaints and Grievances
If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
Vimsen Academy
Registered Office:
572, Site 1, Vikas Puri, New Delhi – 110018, India
Mobile: +91 8077203646 / +91 9045392964
Email: info@vimsenacademy.com
Website: https://vimsenacademy.com/
We will make reasonable efforts to review and address privacy-related concerns within the applicable timeframe.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts in New Delhi, India, subject to applicable law.
19. Contact Us
For any questions regarding this Privacy Policy or the use of your personal information, please contact:
Vimsen Academy
572, Site 1, Vikas Puri, New Delhi – 110018, India
Phone: +91 8077203646 / +91 9045392964
Email: info@vimsenacademy.com
Website: vimsenacademy.com